Go To Court Legal Hotline: How the Service Works

Transcript

My name is Simi and I'm one of the dedicated hotline lawyers. My name is Dominique. My name is Sophie. My name is Jacqueline. My name is Raya Shakatan. My name is Dreshka Naidu. My name is Andrea Lopez and I'm one of the dedicated hotline lawyers ready to take your call and assist you. A telephone hotline lawyer essentially is there for their clients to provide general advice over the phone, assess their legal issues and then if need be, we go ahead and make appointments for our clients to see a solicitor in that area of law that they require.

What we can offer clients when you call Go To Court Lawyers is an assessment, a free assessment of your matter. We will be able to point you in the right direction as to what avenues and what options are available to you and what would be the best way for you to proceed with your matter. The aim is to ensure that all Australians have access to a solicitor in their time of need, which is often outside the conventional nine to five.

The difference between calling Go To Court Lawyers and calling another law firm is each time you call this you will get to speak to a lawyer and this is quite different to a lot of law firms where lawyers are often at court and you can't get in touch with your lawyer. It's different from other types of law firms because you're not just a number, you're actually a name and a face. We are able to put a more sort of dedicated approach to servicing the clients.

When clients call through on the legal hotline they have direct access to a solicitor then and there. We can assess their matter on the spot and really advise them through the process and refer them on to a solicitor who can follow through. A lot of times when people call us they're usually at a time in their life when they need assistance or are quite stressed out with something that's going on in their life.

We at Go To Court Lawyers pride ourselves in being able to show empathy in their matter and being able to understand what's actually happening in their life and providing a solution. I think the most rewarding aspect I'd have to say would be finding a solution for the clients, bringing their clients, I guess, their mind at ease and helping them see the light at the end of the tunnel. There are many ways that you can contact us at Go To Court Lawyers.

We've got our standard hotline number which you can call yourself but if you are unable to call us yourself you're able to go onto our website and put your details in for a call back. You can also select a time if you'd prefer to be called outside of work hours. You can put a time in there just with your name and number and our hotline lawyer will call you back at the designated time. There are also other ways you can contact us on our website.

There is a link for you to go and actually arrange your appointment, a time that you would actually like to come in to see one of our solicitors. One of our hotline lawyers will call you back to confirm that appointment and to make sure that we can arrange that for you. We are a national law firm. We have a number of offices throughout the city as well as regional areas so we're always able to help clients no matter where you are, what time it is, we will be able to assist your legal issue.

The hotline lawyers at Go To Court Lawyers are quite experienced in ensuring that we arrange an appointment for you or tee up something for you fairly quickly if your matter requires that. We are able to arrange appointments the prompt, we can meet with you at court if that is required. It doesn't matter if it's an evening after hours appointment, we can arrange a time that is suitable for you to ensure that your matter is dealt with.

Welcome to Go To Court Lawyers, this is Simi, how can I help you today?