Video chapters
Quick answer
This 2014 recording reflects an earlier stage of professional social-media use. Lawyers using social platforms today must still protect confidentiality and privilege, avoid misleading advertising or impressions of specialist expertise, supervise published material and comply with the conduct rules and privacy obligations applying in their jurisdiction.
About this historical recording
This recording is retained because it explains the issue in plain language and forms part of the Go To Court video archive. The current answer, practical steps and official sources on this page take priority wherever legislation, terminology, institutions, deadlines, penalties or service arrangements have changed.
What to do now
- Protect confidentiality: Do not publish client or matter information without proper authority and a clear legal basis.
- Check every claim: Ensure advertising is accurate, not misleading and does not imply unheld specialist accreditation.
- Control access: Use appropriate account security, permissions, approvals and retention processes.
- Apply current rules: Check the binding conduct rules and privacy obligations for the relevant jurisdiction before publishing.
Transcript
Go To Court connects to social media, we try and connect on all the platforms. Facebook, Twitter, Instagram, YouTube, Pinterest, Flickr. Facebook's probably our key social media target, which we're expanding fairly rapidly. We want to connect with people, we also want to provide information of relevance to them, but also keep it interesting, personal. We want people to see a face behind our company.
It is really important that our social media reflects that there are humans behind the company, not just machines. We are an internet, primarily an internet-based company, so a lot of our clients stem from the internet. With that, we've got a whole avenue that we can explore with connecting with them. It's far more personal, I find, through the social media mediums than an ad on TV. And just keeping quite a personal touch to the company, which we can't do through other forms of marketing. You can sort of see the human side of our company through our profile. People do have a perception of a law firm, and that's what we try to avoid, because we are quite a unique company. We have a laid-back work environment, we have a great team of solicitors, and I try to reflect that when I'm doing any sort of social media marketing, which I think is really important, so people can see that we are just other people trying to help them.
Current sources
Sources checked 4 September 2026.
Important
This page provides general information only; it is not legal advice and does not take account of your circumstances. The embedded video is a historical recording. Laws, court arrangements, procedures, fees, deadlines and official guidance can change. Check the current sources above and obtain advice from a qualified lawyer about your situation.